Terms and Conditions

The following Terms and Conditions apply to the use of this website as well as all transactions conducted through us, www.steamisland.com. By purchasing goods on this website, you agree to be bound by the terms and conditions set out below.

www.steamisland.com is strictly for OVER 18’S ONLY. Any underage persons attempting to buy will be reported. We reserve the right to hold any purchase from under aged buyers. We may ask for proof of ID before purchasing.

 Use Of Site Definitions  

"Conditions" and “Terms and Conditions”means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;

"Us/our/we" means any part of this website (www.steamisland.com) and STEAM ISLAND IOW LIMITED, a company registered in England and Wales under the number 10931609 with registered office located at 18 St. Thomas Square, Newport, Isle of Wight, United Kingdom, PO30 1SG; VAT Registration Number 299 4490 40.
''Goods'' means any goods you purchase from this website under these Conditions;
''Personal Information'' means the details provided by you to us;
"Services" means any services or goods you order or otherwise purchase under these Conditions;

"Website" refers to any part of www.steamisland.com
"You/Your" means the person ordering or otherwise purchasing the Goods, also referred to in this text as the Buyer;

Seller” means Steam Island IOW Ltd, 18 St Thomas Square, Newport, Isle of Wight PO30 1SG, UK;                                                                            “Buyer”means the individual/s or organization/s that buys or agrees to buy Goods from the Seller, Steam Island IOW Ltd., via Website, Telephone or Letter;                                                                                                   

Contract” means the contract between the Seller, Steam Island IOW Ltd and the Buyer for the sale and purchase of goodsincorporating these Terms and Conditions.


Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer under applicable UK Law.  

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. Any variation/s of the Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

Any questions or complaints should be addressed to the Seller's address at: 18 St Thomas Square, Newport, PO30 1SG, UK or to info@steamisland.com


All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order at anytime for any reason.  

Where the Goods ordered by the Buyer are not available/not in stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 5 working days.  

Age of Consent  

You may only purchase products from our site if you are at least 18 years old. You will be asked to declare that you are of the appropriate legal age to purchase the products when entering the website/placing an order and we may carry out independent verification to check your age and if we discover that you are not legally entitled to order the Products, we shall be entitled to cancel the order immediately, without notice.  If you falsely declare your age to us you shall be held responsible for all costs, expenses, losses, damage fines and other penalties that we may suffer or incur as a consequence of your false statement. 

Price and Payment

The price of the Goods shall be the price of which we inform you prior to accepting your order. Prices include VAT at current rates.

The total purchase price, including delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.  After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel, payment of the price and delivery charges must be made in full before dispatch of the Goods.           

Right of Seller  

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.    

Refunds and Replacements

Items damaged by the buyer will not qualify for refund or replacement.  If the buyer receives a damaged or an out of order item/s, Steam Island will replace the items free of charge providing that the customer returns the items back to Steam Island in its original packaging and without visible damages, as all our items are checked before being shipped to the buyer. If found by Steam Island that the items are damaged by the buyer, refund or replacement shall be declined.    

The seller doesn't have to refund a customer in the following circumstances:

  • The buyer was aware an item was faulty at the time of purchase,
  • The buyer damaged the item/s by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund)
  • No longer want the item (eg because it’s the wrong size or colour) unless they bought it without seeing it,
  • Customers have exactly the same rights on refunds when they buy items from our sale/discounted section as they do when they buy them at full price.  

Limitation of liability  

Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage.  

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.  

We will not be liable for any loss or damage caused by us in circumstances where there is no breach of a legal duty of care owed to you by us; and/or
such loss or damage is not reasonably foreseeable.

We will not be liable any loss or damage caused wholly or mainly by your breach of these Terms and Conditions.

All goods/services are provided on a commercially reasonable basis. Although we will provide the goods/services with reasonable skill and care, we make no warranty that the goods/services will meet your exact requirements or that they will always be available.


No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.   

Force Majeure  

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.  


If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.  

Changes To Terms  

The Seller shall be entitled to alter these Terms and Conditions at any time, but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase. These Terms and Conditions shall be governed by and construed in accordance with the Law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.    

 Shipping & Delivery   

RECORDED DELIVERY: For all recorded delivery, UK or International, you will be provided with a tracking number upon dispatch. Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date.  The Seller shall use its reasonable endeavors to meet any date agreed for delivery. In any event, time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.  Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.  Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.    


All of our products have 30 days warranty from date of receipt. Dead on arrival (DOA) items will be replaced by us as soon as we receive the faulty item back.  

Purchasers should be aware that our electronic cigarette atomizers and batteries, although made to the highest quality, may fail or degrade over a period of time. (An electronic cigarette atomizer's natural lifespan is around 14-60 days and an electronic cigarette battery's expected lifespan is 2-3 months). This is not a guarantee that the Consumer will "like" the Electronic Cigarette, simply that it will function as described within the specified timeframe.  Any replacement parts are warranted from the date of delivery of the original order.  

All devices returned to us must be sent back with First Class Recorded delivery by Royal Mail. All devices and batteries are covered for 30 days. However, some of the devices have specific manufacturer warranties.  

Mechanical Devices: 

All mechanical devices have 30 days only warranty. Cross-threading the threads will void your warranty. Users should use ONLY protected batteries with all mechanical devices.

All atomizers have 30 days only warranty. Cross-threading any of the threads on the atomizer will void your warranty.  

Regulated Devices:  Cross threading will void your warranty.    

Cancellations and Returns Policy   

The Buyer shall inspect the goods immediately upon receipt and shall notify the Seller within 14 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Terms and Conditions. If the Consumer fails to do so the Consumer shall be deemed to have accepted the Goods. As the product is an oral product, once used it cannot be returned, unless faulty. Orders can be cancelled any time prior to shipping. Once shipped, if returned unopened, the Consumer will be responsible for both the outbound and return shipping costs plus any restocking fee deemed necessary, up to a maximum of 10% of the purchase price. Items damaged by the buyer will not qualify for refund or replacement.    

Customers have exactly the same rights on refunds when they buy items in from our discount/sale section as they do when they buy them at full price.

ATOMIZER refunds:  Seller provides a full refund only for DOA atomizers  and unused atomizers. Due to hygienic reasons, the Seller will not issue a refund for an atomizer that has been used. If the buyer receives damaged or not working as described items, seller will replace the items free of charge providing that the customer returns the items back to Steam Island in its original packaging and without visible damages, as all the items are checked before being shipped to the buyer. If found by the Seller, Steam Island, that the items are damaged by the buyer, refund or replacement shall be declined.

WARNINGS:  You purchase and use all our e-liquid products entirely at your own risk, claims will not be entertained for equipment damage or personal injury to you or anyone else resulting from the use of our products, this includes misuse or accidental damage. Electronic Cigarettes and e-liquids may contain nicotine, a toxic and addictive substance. Electronic Cigarette products, e-liquids and accessories are only intended for committed smokers of legal smoking age and not for use by non-smokers, children, women who are pregnant or may become pregnant.  If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. E-Liquid is Toxic and may be poisonous if orally ingested or absorbed via skin contact. Electronic Cigarette’s and e-liquids sold via Steam Island are not intended as a smoking cessation product, and have not been tested or guaranteed as such.  Keep all E-Liquids stored upright with the cap on, in a secure location, out of reach of children or pets and away from any foods/edibles.  

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Your Personal Information

We need to collect certain Personal Information to provide you with the Goods and/or Services offered on our website, www.steamisland.com. 
By agreeing to our Terms and Conditions you agree that we may use, retain, share and process your Personal Information in accordance with our privacy policy.


All our payments are processed by PayPal Pro. You can read their terms and conditions here: